FAQ

How can I cancel my camper booking, and how much of my already paid rental fee will be refunded?

Refund Policy for Paid Rental Fees

If you cancel your booking within 24 hours of making the reservation, you will receive a full refund. Cancellations made after 24 hours will incur a cancellation fee, which will be charged to the driver’s credit card.

The cancellation fee is calculated based on the number of days prior to the start of the rental, with a minimum fee of 1,500 NOK for all cancellations:

• 28 to 22 days before the rental: 50% of the total rental amount

• 21 to 15 days before the rental: 75% of the total rental amount

• 14 days or less before the rental: 100% of the total rental amount

Please note: The toll roads flat fee will be refunded in full (100%).

It is not possible to convert your booking into a voucher for later use.

If you originally booked your camper van with the “Late Cancel Insurance,” the refund policy differs. Please refer to the FAQ entry under INSURANCE > Late Cancel Insurance for more details.

Important Information

We are not responsible for your cancellations due to events beyond our control, such as flight cancellations, illness, or other unforeseen circumstances. These situations will not result in changes to our cancellation policy. For your protection, we strongly encourage you to purchase travel insurance if you have not already done so. Travel insurance can help cover your costs in the event of such unexpected occurrences.

Cancellation of One-Way Rentals

Once the One-Way Rental option is booked and paid for, the relocation fee is non-refundable under any circumstances, as the return of the vehicle will have been pre-arranged by us.

How old do I have to be to rent a camper or RV with Arctic Campers?

To rent a camper van or RV with Arctic Campers, you must be at least 20 years old and have held your driver’s license for at least one year. Additionally, if you are under 26 years old, you will need to purchase the young driver’s insurance when making your booking. The young driver’s insurance must also be purchased if the additional driver is under 26 years old. Please note that any extra driver must be at least 20 years old and have a minimum of one year’s driving experience. Furthermore, you can be a maximum of 80 years old to rent a camper or RV with us.

What driver’s license requirements must I meet to rent a camper van with Arctic Campers?

To drive a camper van or RV from our company in Norway, you must hold a Category B driver’s license that allows for a total vehicle weight of up to 3.5 tons. You must have held this license for at least one year.

Do I need an international driver’s license?

A European, Canadian, or American driver’s license is sufficient, and no international driver’s license is required.

If your license is not European or North American, it must include all of the following:

• A license number

• The license holder’s photograph

• A valid expiration date

• Latin characters

If your license does not meet these criteria, please obtain an international driver’s license.

When are you open?

Our opening hours for pick-ups are from 08:00 to 21:00, Monday through Sunday. (Please note: For pick-ups after 18:00, see the additional fees below.) You can return your camper or RV to our rental station at any time, day or night, and simply leave the keys in our key box. Our rental agents are usually available by phone from 08:00 to 18:00, and in some cases until 21:00.

An after-hours fee of 750 kr applies if you pick up your camper or RV after 18:00 on weekdays or after 16:00 on Saturdays. On Sundays, this fee applies to all pick-ups during our opening hours.

Our booking office is open on weekdays from 08:00 to 16:00 and can be reached by phone, chat, or email.

Where is the Arctic Campers rental station located?

Tromsø:

If you are picking up your camper van or RV at our rental station in Tromsø, please note that our depot is located about a 4-minute drive (4 km) from Tromsø Airport. Most of our guests take a taxi from the airport, or use the bus if available. You also have the option to book a shuttle service with us when making your reservation. The price is 500 kr per trip.

Arctic Campers Tromsø

Salarøyvegen 159

9301 Kvaløya

Oslo:

If you are picking up your camper van or RV at our rental station near Oslo Airport, please note that our depot is located about 12-minute drive (12 km) from Oslo Airport Gardermoen. We offer a complimentary shuttle service for camper pick-ups between 08:00 and 21:00, which can collect you from the airport, an airport hotel, or a nearby train station.

For your drop-off, you will need to arrange a taxi at your own expense, or you can book our shuttle service as an additional option when making your camper reservation. The drop-off shuttle service is available Monday through Saturday, from 08:00 to 18:00, and costs 750 kr. per trip.

Arctic Campers Oslo Airport

Sundbyvegen 3

2032 Maura

Can I rent an Arctic Camper in the winter season?

Absolutely! All our camper vans at both locations are equipped with studded tires (piggdekks) in winter for excellent grip on icy roads. Each vehicle also comes with a heater to keep you comfortably warm at night, even in sub-zero temperatures. Additionally, we provide an ice scraper and brush to help you clear ice and snow from the vehicle.

Norway has an excellent winter road maintenance network, working 24 hours a day to keep most roads clear of snow and accessible. As a result, you can generally drive without issues on the majority of Norwegian roads, even in winter. However, during periods of heavy snowfall or extreme weather, certain mountain passes may require convoy driving for safety.

To stay informed, we recommend bookmarking the Statens Vegvesen website. This site provides a map with real-time updates on convoy driving, roadworks, and challenging road conditions. For traffic information you can call also +47 815 48 991—their team is very helpful and can assist with your inquiries.

We monitor weather conditions continuously and will notify you of any severe weather warnings, which can occasionally occur—particularly in Northern Norway.

By staying prepared and informed, you can enjoy a safe and smooth winter driving experience in Norway!

Please note that if you drive into larger cities (for example: Oslo, Bergen, or Trondheim), you may be required to pay a fee for using studded tires.

Do you offer emergency roadside assistance?

Yes, all our camper vans and RVs include access to a 24/7 roadside assistance service. For help, simply call +47 9150 3100 and then press 0, 1, 1, 1 for English assistance. Each use of roadside assistance will incur a fee of 2.500 kr. If you want to avoid this fee, add the “Free 24/7 Roadside Assistance Insurance” option to your booking, and the service will be provided at no additional cost.

Please note that if the roadside assistance is needed due to locking yourself out of the vehicle, all associated costs must be fully covered by you.

Do you require a deposit during the rental period?

Yes. Arctic Campers requires two separate deposits as a single payment / authorized hold when you pick up your vehicle at our rental station.

1. Claim Deposit:

This deposit covers the self-risk fee (deductible) per incident in case of a claim during your rental period. The amount corresponds to the self-risk fee of the main insurance you booked (see amounts below). If no claims arise during your rental, this deposit will be released 10 working days after your vehicle drop-off date.

2. Parking Deposit:

A second deposit of 1.000 NOK is required to cover potential parking fines, unpaid parking fees, speeding tickets, or ferry crossings. Any remaining balance of this deposit will be refunded or released together with the damage deposit. If the fees exceed the parking deposit, the additional costs will be deducted from the damage deposit or invoiced separately via a payment link.

Payment Method:

• If the deposit is paid with a credit card (Mastercard or Visa), it will be processed as an authorized hold.

• If you use any other type of card (Debit Cards, American Express or Revolut) for your deposit, the deposits will be taken as a charge, not as an authorized hold.

• Ensure your card has sufficient funds at pick-up.

• Arctic Campers processes all charges and refunds in Norwegian Kroner (NOK) and is not responsible for any currency exchange rate differences.

• We recommend using the same card for both the deposit and rental fee payment, if possible.

When Will the Deposit Be Returned or Released?

If no claim arises, both deposits will be refunded or released 10 working days after the vehicle drop-off date. The transfer back to your card may take an additional 1-5 days, depending on your bank.

How Much Will the Deposit Be?

The deposit amount depends on the vehicle category and the main insurance you booked with us:

For Camper Vans:

For RVs:

The deposit and insurance liability will always be calculated based on the actual camper van or RV you start your journey with, including any category upgrades.

What is your fuel policy?

We deliver our campers and RVs with a full fuel tank, and we kindly ask that they be returned full. If the fuel tank is not full upon return, we will charge for the cost of the missing fuel plus a 350 NOK refueling service fee.

For electric vehicles, the battery level should be returned to the same level as it was when handed over. Charging will be billed at the current rental station price per kWh, and no service fee will be applied.

How can I cancel my camper booking, and how much of my already paid rental fee will be refunded?

Refund Policy for Paid Rental Fees

If you cancel your booking within 24 hours of making the reservation, you will receive a full refund. Cancellations made after 24 hours will incur a cancellation fee, which will be charged to the driver’s credit card.

The cancellation fee is calculated based on the number of days prior to the start of the rental, with a minimum fee of 1,500 NOK for all cancellations:

• 28 to 22 days before the rental: 50% of the total rental amount

• 21 to 15 days before the rental: 75% of the total rental amount

• 14 days or less before the rental: 100% of the total rental amount

Please note: The toll roads flat fee will be refunded in full (100%).

It is not possible to convert your booking into a voucher for later use.

If you originally booked your camper van with the “Late Cancel Insurance,” the refund policy differs. Please refer to the FAQ entry under INSURANCE > Late Cancel Insurance for more details.

Important Information

We are not responsible for your cancellations due to events beyond our control, such as flight cancellations, illness, or other unforeseen circumstances. These situations will not result in changes to our cancellation policy. For your protection, we strongly encourage you to purchase travel insurance if you have not already done so. Travel insurance can help cover your costs in the event of such unexpected occurrences.

Cancellation of One-Way Rentals

Once the One-Way Rental option is booked and paid for, the relocation fee is non-refundable under any circumstances, as the return of the vehicle will have been pre-arranged by us.

How do I pay for my booking or the deposit?

Booking:

If you book your camper online through our website, you can easily pay by credit card (Visa or Mastercard) or use Apple Pay. If you’d prefer to pay by IBAN bank transfer, please contact our booking office by phone, chat, or email. If you need to settle any remaining balance at our office, we accept debit cards, Visa, Mastercard, American Express, Visa Electron, Discover, Diners Club, V Pay, Apple Pay, Google Pay, and Samsung Pay.

Deposit:

Before you pick up your vehicle, we require a credit card to place a temporary hold for the deposit amount (only Visa or Mastercard). If you would rather use a debit card or American Express at pick-up, we will process an actual payment into our account and later refund any unused portion of the deposit.

Does the camper van or RV come with bedding and bed linen?

The camper van or RV comes with a bed sheet, but bedding and bed linen are not included as standard. If you wish to have bedding and bed linen, you can add this as an extra per person during your booking or the online pre-check-in.

Please ensure you add this option well in advance of your pick-up and specify the correct quantity so that everything can be prepared for you ahead of time.

What is the Service Fee for?

The service fee is mandatory for every camper van or RV booking. It covers the administrative costs and processing fees associated with managing each booking.

Do I have a limit on how many kilometers I can drive with the camper van or RV?

No, all our camper vans and RVs come with unlimited mileage, and there is no restriction on how much you can drive. However, we recommend planning for no more than an average of 300 km per day. From our experience, customers who drive around 200 km per day tend to have the most relaxed and enjoyable trips.

Please keep in mind that you won’t be able to cover as many kilometers per hour in Norway due to strict speed limits, narrow and winding roads in the mountains and around the fjords, and the possibility of encountering wildlife like moose or reindeer crossing the roads.

Do you offer automatic campers?

All our camper vans and RVs are equipped with automatic transmissions; we do not rent out any manual transmission vehicles.

How does the heater work?

All our camper vans and RVs come equipped with an extra heater in the living/sleeping compartment. Depending on the category you’ve booked, the heater may run on gas, diesel, or petrol. The heater’s ventilation is powered by a leisure battery, ensuring you stay warm throughout the night without the need to run the engine. Each heater is specifically designed for the size of the compartment, keeping you comfortably warm even in sub-zero temperatures. All our vans feature high-quality heaters from trusted brands like Webasto® or Truma®.

Simply turn the heater on via the control panel and select your desired level of heat. The heater will supply heat until the chosen level is reached. As the compartment’s temperature begins to drop, the heater will automatically start again, maintaining the comfort level you’ve set.

Can I rent an Arctic Camper in the winter season?

Absolutely! All our camper vans at both locations are equipped with studded tires (piggdekks) in winter for excellent grip on icy roads. Each vehicle also comes with a heater to keep you comfortably warm at night, even in sub-zero temperatures. Additionally, we provide an ice scraper and brush to help you clear ice and snow from the vehicle.

Norway has an excellent winter road maintenance network, working 24 hours a day to keep most roads clear of snow and accessible. As a result, you can generally drive without issues on the majority of Norwegian roads, even in winter. However, during periods of heavy snowfall or extreme weather, certain mountain passes may require convoy driving for safety.

To stay informed, we recommend bookmarking the Statens Vegvesen website. This site provides a map with real-time updates on convoy driving, roadworks, and challenging road conditions. For traffic information you can call also +47 815 48 991—their team is very helpful and can assist with your inquiries.

We monitor weather conditions continuously and will notify you of any severe weather warnings, which can occasionally occur—particularly in Northern Norway.

By staying prepared and informed, you can enjoy a safe and smooth winter driving experience in Norway!

Please note that if you drive into larger cities (for example: Oslo, Bergen, or Trondheim), you may be required to pay a fee for using studded tires.

Can I charge my devices, like a phone or camera, in the camper van or RV?

Yes, all our camper vans and RVs are equipped with one or more USB ports (USB-A or USB-C) for charging devices like phones. If you need to charge a camera battery or laptop via Euro plug, you will need a power inverter, which can be booked as an extra.

Additionally, you will find a 12V cigarette lighter plug either in the front or in the living compartment of the vehicle. This can be used with compatible chargers or adapters.

Important Note:

The use of a hair dryer is not possible and will cause damage to the electrical system of the camper van or RV. Please avoid using high-wattage appliances.

Does the camper van or RV come with bedding and bed linen?

The camper van or RV comes with a bed sheet, but bedding and bed linen are not included as standard. If you wish to have bedding and bed linen, you can add this as an extra per person during your booking or the online pre-check-in.

Please ensure you add this option well in advance of your pick-up and specify the correct quantity so that everything can be prepared for you ahead of time.

Do you offer emergency roadside assistance?

Yes, all our camper vans and RVs include access to a 24/7 roadside assistance service. For help, simply call +47 9150 3100 and then press 0, 1, 1, 1 for English assistance. Each use of roadside assistance will incur a fee of 2.500 kr. If you want to avoid this fee, add the “Free 24/7 Roadside Assistance Insurance” option to your booking, and the service will be provided at no additional cost.

Please note that if the roadside assistance is needed due to locking yourself out of the vehicle, all associated costs must be fully covered by you.

Can I park the camper van or RV anywhere I want to stay overnight in Norway?

Norway is quite generous with its right to roam (Allemannsretten), allowing you a great deal of freedom in choosing where to stay. However, this freedom comes with certain responsibilities—especially as tourism in Norway continues to grow. By following the guidelines below, you’ll help ensure that locals and other travelers can enjoy their surroundings harmoniously.

You don’t need to stay at a campsite or a designated camping area. Instead, you may select your own spot, provided you respect the following conditions:

• Keep your camper van or RV at least 150 meters away from the nearest inhabited house or cabin.

• If you wish to remain in the same place for more than two nights, you must obtain the landowner’s permission, unless you are in the mountains or very remote areas.

• Do not drive off roads or parking areas into untouched nature.

• Do not block any entrances or private roads, and respect “no camping” signs.

• Make sure that local traffic, including cars and buses, can pass freely. Do not park at bus stops.

• Don’t leave any waste at your campsite. Always take it with you and dispose of it properly.

• If you plan to make a campfire, check first if there are any seasonal restrictions in the area due to wildfire risks.

By following these guidelines, you’ll help preserve Norway’s natural beauty and maintain good relations with the local community.

Do I have to pay tolls on roads in Norway, and if so, how does this work with your camper vans or RVs?

Yes, certain roads in Norway require toll payments. Most toll roads operate under the AutoPass system. Here’s how it works with our rentals:

Toll Road Flat Fee

When you book your camper van or RV with us, you pay a daily toll road flat fee. This fee covers only toll roads that are part of the AutoPass system during your rental period.

What’s Included & Not Included

• Included: Toll roads using the AutoPass system.

• Not Included: Ferry crossings and certain private toll roads not covered by the AutoPass system.

Other Toll Roads

For toll roads not covered by the AutoPass system, you must pay before entering the area. Payment can often be made at a vendor on the side of the road or via an online payment method. If you fail to pay these toll fees, Arctic Campers will receive an invoice, and we will charge you the toll amount plus an administration fee of 200 kr.

Using Toll Roads in Sweden

If you plan to use toll roads in Sweden, we recommend registering the vehicle online at ePass24 for the days you will be in Sweden. This ensures your toll road use is covered. Otherwise, we will receive the invoice and charge you the toll amount along with a 200 kr administration fee.

Fee for driving with studded tires

Please note that if you drive into larger cities (for example: Oslo, Bergen, or Trondheim), you may be required to pay a fee for using studded tires.

How can I book and pay for car ferries when traveling with a vehicle from Arctic Campers?

If you plan to use car ferries in Norway, there is no need to purchase a ticket in advance, as reservations for ferry crossings are not possible. Simply drive to the ferry terminal, join the queue, and wait for boarding instructions.

The ferry fees will be automatically billed to Arctic Campers. After your rental period, the cost will be deducted from your deposit. If your deposit has already been used for other expenses or has been returned, we will send you a payment link to settle the ferry costs.

All ferry costs incurred during your rental period are your responsibility. Please note that ferry fees are not included in the toll road flat fee.

You can find detailed pricing for ferry crossings on the Autopass Ferje website. Please note that the price you are charged by us includes an administration fee, which is already added to the total cost.

Ferry to and from Senja

If you plan to use the Andenes - Gryllefjord or Gryllefjord - Andenes ferry during the peak season (summer), we recommend arriving at the ferry terminal 2-3 hours before departure. The same applies to the Botnhamn - Brensholmen or Brensholmen - Botnhamn ferry.

This is due to the high demand from passengers and vehicles during the summer months. Arriving early ensures you have a better chance of securing a spot on your preferred departure. Otherwise, you may need to wait for the next available departure.

Ferry Bodø - Moskenes (Lofoten) - Bodø

For this ferry crossing, reservations can be made in advance on the Torghatten Nord website. When booking, you will need to provide the license plate number of your vehicle. Please note that reservations cannot be made before you pick up your camper van.

If you have pre-paid for the crossing, ensure you present your pre-paid reservation to the ferry staff to avoid being charged twice. Arctic Campers is not responsible if double charges occur, so please double-check your payment details with the ferry personnel.

During peak season (summer), we recommend arriving early to secure your spot, even if you have a reservation, as ferries are often in high demand.

Can I pick up my camper van or RV at one rental station and drop it off at another?

Yes, many of our guests use this service, as the geography of Norway often makes one-way rentals more convenient. However, we charge a relocation fee of 15.000 NOK for this service.

Please ensure you request this option when booking your vehicle, and verify that it is listed on your receipt. This allows us to confirm availability and arrange the necessary logistics.

Once this option is booked and paid for, the relocation fee is non-refundable under any circumstances, as the return of the vehicle will have been pre-arranged by us. Additionally, you are obligated to return the van to the station specified in your booking. Relocating camper vans or RVs without a pre-booked agreement is strictly prohibited.

Where can I refill the water tank or canisters?

You can refill the water tank or canisters at most gas stations, rest areas, or camping sites in Norway. Water in Norway is generally safe to drink straight from the tap. However, avoid using water sources that are marked with signs indicating the water is not suitable for consumption.

What is the weather like in Norway, and how should we handle extreme weather situations?

The weather in Norway can be quite unpredictable, especially in the polar regions. While it can get very cold, you might also experience mild or even warm conditions, depending on the time of year and location. The weather here changes quickly, so it’s important to be prepared for all possibilities.

To get an idea of past weather patterns, you can check YR.NO, which provides detailed weather data. You can also find average weather information in our guide for each specific location.

Tips for Handling Extreme Weather:

If extreme weather conditions occur, follow these tips:

• Drive only as long as you feel safe and comfortable.

• The safest option is to park your vehicle on the side of the road, turn on the heater, and relax with a good book until the weather improves, especially during snowstorms or heavy winds.

• Stay updated by following our social media channels, where we provide regular weather warnings and updates.

Being prepared and cautious will help you stay safe and enjoy your journey through Norway, no matter the weather!

Can I fish in Norway without a permit and where can I buy fishing gear?

License

Yes, you are allowed to fish in saltwater (the Atlantic) in Norway without needing a permit or license. However, you must adhere to Norwegian fishing regulations, which can be found here.

For fishing in lakes or rivers, a permit is usually required. You can purchase a fishing permit, called a “fiskekort” in Norwegian, at local shops or designated outlets. Make sure to check the specific rules for the area where you plan to fish.

Please only fish what you can eat to help preserve Norway’s natural resources and respect local fishing regulations.

Fishing Gear

You can purchase a fishing rod and the appropriate bait for Atlantic fishing directly from us when booking your camper or during pick-up at our shop. This ensures you have the right gear for your adventure.

If you need additional equipment, fishing gear is widely available in Norway. You can find it in hardware stores or sporting goods shops. In smaller towns, even local grocery stores often stock basic fishing supplies like hooks and bait.

Where can I find showers in Norway?

If you booked a van without a shower but still want to enjoy one, there are several options available:

• Camping Sites: Even if you’re not staying overnight at a campsite, you can often use their shower facilities by asking at reception. Most will charge a small fee for this service.

• Bigger Petrol Stations: Many larger petrol stations, especially in Northern Norway, offer showers. These are a convenient option while traveling and usually require a small payment.

• Public Showers: You can also find some public showers listed in our guide for your convenience.

• Camping Shower: Alternatively, you can book a camping shower with us. Simply heat up some water, mix it with cold water, and enjoy an outdoor shower.

These options ensure you can stay refreshed and clean, even without an onboard shower.

Can I drive into Sweden, Finland or Russia with the camper van or RV?

Yes, you can drive your camper van or RV into Sweden or Finland. However, be sure to familiarize yourself with Sweden’s toll road regulations.

Please note that entering Russia with an Arctic Camper is strictly prohibited.

Are there any public restrooms I can use, or does the camper van have a toilet?

Are there any public restrooms I can use, or does the camper van have a toilet?

Yes, there are plenty of public restroom options available:

• Petrol Stations: All petrol stations in Norway offer restrooms that are free to use.

• Local Facilities: In most villages, you can find public restrooms in places like cafes, libraries, or supermarkets.

• Public Rest Areas: The Norwegian Road Authorities are continuously adding restrooms for tourists at public parking areas, which are open 24/7.

Toilets in Our Vehicles:

• All our RVs come equipped with an onboard chemical toilet.

• Camper Vans, however, do not include a toilet.

What is your fuel policy?

We deliver our campers and RVs with a full fuel tank, and we kindly ask that they be returned full. If the fuel tank is not full upon return, we will charge for the cost of the missing fuel plus a 350 NOK refueling service fee.

For electric vehicles, the battery level should be returned to the same level as it was when handed over. Charging will be billed at the current rental station price per kWh, and no service fee will be applied.

How can I pay for parking and parking fines?

Since parking fees are required in most places across Norway, we’ve created a dedicated page to help you understand how to manage parking and what to do if you receive a fine. Click here to read more.