In case of a damage
Exploring Norway with one of our camper vans should stay in your memories as an amazing time and adventure. But of course unfortunate things can happen. No matter if it´s your fault or somebody else cause a damage - everybody involved just hopes that would have never happened. But it does. So, let´s face it and handle it straight forward. Here is how we are dealing with the damage documentation before your rental, damage assessment and your self risk fee.
1.) Book the right insurance with your camper
Basic Insurance - included
The Basic insurance is our standard insurance and is included at no additional cost. This is the “Risk Takers” choice. With this insurance, you have a deductible (self-risk fee) of 20.000 NOK per incident for camper vans or 30.000 NOK for RVs. A deposit of 20.000 NOK (camper vans) or 30.000 NOK (RVs) will be charged when you pick up your vehicle at our rental station. In the event of damage or roadside assistance usage, this deposit will be used to cover the deductible.
Silver Insurance - optional
The Silver insurance is optional and can be added to your booking. With this option, the deductible is reduced to 10.000 NOK per incident for camper vans or 15.000 NOK for RVs. This insurance also includes free 24/7 roadside assistance. If you select this insurance, we will charge a deposit of 10.000 NOK (camper vans) or 15.000 NOK (RVs) at the time of pickup. In the event of damage, this deposit will be used to cover the deductible.
Gold Insurance - optional
The Gold insurance provides an even lower deductible. In the event of an incident, your deductible is reduced to 5.000 NOK per incident for camper vans or 10.000 NOK for RVs. This insurance also includes free 24/7 roadside assistance. A deposit of 5.000 NOK (camper vans) or 10.000 NOK (RVs) will be charged when you pick up your vehicle. This deposit will be used to cover the deductible if necessary.
Platinum Insurance - optional
For the ultimate peace of mind, you can choose the Platinum insurance. With this option, the deductible is reduced to 0 NOK for camper vans or 5.000 NOK for RVs. This insurance also includes free 24/7 roadside assistance. If you choose Platinum insurance, a deposit of 0 NOK (camper vans) or 5.000 NOK (RVs) will be charged at pickup.
Young Driver Insurance (Under 26) - mandatory for drivers under 26
For drivers under 26 years old, the Young Driver insurance is mandatory. This option has a deductible of 20.000 NOK per incident for camper vans or 30.000 NOK for RVs. A deposit matching the deductible will be charged at the time of pickup.
Of course you are able to upgrade the type of insurance when you are picking up your camper van.
2.) Acknowledge of existing damages
When you pick up the camper van, all damages are already documented. We also took pictures of the damages, so feel free to do so yourself. With signing the rental agreement you confirm the state and condition of your camper van before hire.
3.) Returning the camper van
If you return the camper van in the agreed condition, we will release your deposit 10 working days after the return date.
In case of damage
If an insurance claim is required, you must complete a damage report. A damage report form can be found in the glove box of your camper. If it is missing, we will provide one upon your arrival.
You can also download the statement here
(The European Accident Statement Form is a standardized document used across Europe to report car accidents. It helps drivers exchange details, record accident circumstances, and simplify insurance claims. The form is not an admission of guilt but ensures all relevant information is documented for insurance processing.)
Failure to complete a damage report, as required by the insurance company, will result in us handling the process on your behalf. In this case, we will use your deposit to cover the damage costs.
Damage assessment
Damage assessments will be conducted by either an insurance-certified automotive workshop or our in-house rental and repair service. The assessment location will be determined by us or the insurance company, prioritizing cost-effectiveness.
Once the assessment is complete, an invoice will be issued for the necessary repairs. These costs will be covered using your deposit but will not exceed the deductible amount specified in your insurance plan.
Please be aware that processing times in Norway can sometimes take longer than usual. We must wait to receive the final report from the insurance company, and in rare cases, we have experienced delays of up to six months, particularly when multiple parties are involved. Unfortunately, this is beyond our control, and we understand that it can be frustrating - we wish it were different.
WIND DAMAGE!
Since you’ll be exploring wild Norway, we want to make you aware of a common type of damage that many of our guests experience.
During your camper trip, you may encounter strong winds, which can often cause damage to the vehicle. One of the most frequent issues we see is wind-damaged camper doors. When opening the camper door in windy conditions, always hold onto it firmly to prevent it from being slammed by the wind.
By taking this small precaution, you can avoid unnecessary damage and enjoy a worry-free adventure! 🚐🌿
